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Frequently Asked

A list of frequently asked questions to provide you with quick answers.

We accept all major credit cards, including Visa, Mastercard, American Express, Apple Pay, and Google Pay. Shop with confidence knowing that your personal and financial information is safe and secure.
Our clothing takes on average 10-14 days to create and is shipped via Canada Post. You can expect to receive your package within 2-10 days of shipping, depending on your selected shipping option.
We are based in Ottawa, Canada and are available by appointment only.
We strive to ensure your complete satisfaction with your purchase, which is why we have a simple and easy return policy in place. You can return accessories within 14 days of receiving your order. To initiate the return process, kindly contact us and we will provide you with the necessary information. Upon receiving the item, we will inspect it, and process a refund. However, please note that shipping fees are non-refundable, and the return shipping cost is your responsibility. Please note that custom clothing is non-refundable and non-exchangeable. For any further questions or concerns, please feel free to contact our customer service team at We are always here to assist you.
Once your order has shipped, you'll receive a tracking number via email. Simply enter the tracking number on Canada Post or your local postage service's website to get real-time updates on the location of your package.
Should the handmade clothing you have received not fit you perfectly, we kindly request that you contact us immediately. We are committed to addressing your concerns and will make every effort to resolve the issue.
Although we are based in Canada, we offer custom clothing and accessories to clients worldwide.
We love to reward our customers with exclusive offers! To stay in the loop and be the first to know about our VIP offers, we highly encourage you to sign up for our mailing list. Additionally, following us on social media is another great way to stay up-to-date on our latest promotions. Don't miss out on these exciting opportunities to save on your favorite products!
Please refer to our "how to measure" guide located on the product page to take accurate measurements for your custom clothing.
During the checkout process, you can apply a discount code. Please note that only one discount code can be used per order.
Ladies, we understand the importance of finding the perfect fit when it comes to handmade clothing. Unfortunately, due to the customized nature of our clothing, we cannot accept returns or exchanges. If an item doesn't fit as expect, please contact us make adjustment arrangements. However, we do offer a 14-day return policy for our stylish handbags and other accessories, provided they are in new and unused condition. If you have any questions or concerns, please don't hesitate to reach out to us.

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